Keyboard Shortcuts

Keyboard shortcuts define an alternative way to perform a specific action on the desktop. For more information on the system-defined keyboard shortcuts, see the Access Keyboard Shortcuts section in the Introduction chapter of the Cisco Webex Contact Center Agent Desktop User Guide.

Note

The order of the shortcut key number in the Agent Desktop navigation bar is based on the order in which the related widget or custom page is configured in the Desktop Layout. For example, if the Cisco Webex Experience Management icon is the third item in your navigation bar, the Ctrl + Alt + 3 opens the Cisco Webex Experience Management page.

The developer can register the keyboard shortcuts for custom widgets using the Shortcut Key module. For more information, see Cisco Webex Contact Center Desktop Developer Guide.

Keyboard Shortcut Conflicts

Keyboard shortcut conflicts occur if multiple widgets use the same keyboard shortcut. This causes the keyboard shortcut to be disabled until the conflict is resolved.

Keyboard shortcut conflicts can occur in the following scenarios:


Scenario	Resolution
Conflicts can occur when two widgets (custom widget or Cisco-provided desktop widget) have the same keyboard shortcut, and both are on the same page.	Move one of the widgets (custom widget) to another page. The resolution is applicable for all non-page-level widgets.
Conflicts can occur when the keyboard shortcut is the same for a custom widget and a page-level widget.	This conflict cannot be resolved by the Agent Desktop administrator.

Note

When there are multiple instances of the same widget with the same keyboard shortcut, the system ignores the duplicate key registration for the widget. When the keyboard shortcut is used, all instances of the widget are triggered.
The administrator cannot create new keyboard shortcuts or modify the existing (out-of-the-box) keyboard shortcuts.
Any conflict of the Agent Desktop keyboard shortcuts with the browser or operating system keyboard shortcuts cannot be resolved. The behavior depends on the browser or the operating system. When the conflicting keyboard shortcut is used, both the Agent Desktop functionality and the browser or operating system functionality might be executed.