Users

Users of a contact center are agents, supervisors, and managers. A user profile defines a user's access privileges for the Management Portal. Management Portal modules provide users with real-time visibility and control over resources for which they are responsible.

An agent user account must include a user profile granting access to the Agent Desktop module, and must include an agent profile, as described in Agent Profiles. Agents use the Webex Contact Center Desktop to manage customer interactions .

Note	You can create and delete users through Control Hub. Management Portal synchronizes users with contact center licenses from Control Hub, irrespective of their status.

By default, you are shown only active users. To view inactive users, check the Show Inactive Users check box.