Entry Point Mappings

The Entry Point Mappings page is an interface for managing the mappings between entry points and the following:

  • Dial Numbers (DN)

    • Webex Contact Center PSTN

    • Voice POP bridge

    • Webex Calling

  • Social Messaging

By default, all the DN to entry point mappings are listed. If required, you can filter the list by selecting an entry from the Select Entry Point drop-down list. The list displays DN, Entry Point, Number Type, and ID.

Note

The following points apply if you've a Cisco PSTN add-on:

  • The Number Type column displays if the number is a toll number or toll-free number.

  • If your tenant contains any DN that is recognized as toll-free and you do not have Cisco Bundle 2: Inbound toll-free number access add-on, then a banner appears saying "Some mappings need to be deleted". Remove the toll-free numbers as the entitlement does not exist.

To use an entry point, you must map a dial number to the entry point.