Edit Entry Point Mappings

To edit the mapping of a dial number or social messaging channel to an entry point:

Procedure

Step 1

From the Management Portal navigation bar, click Provisioning > Entry Point Mappings.

Step 2

Choose the appropriate list:

  • Dialed Numbers

  • Social Messaging

For dial numbers, you can do the following:
  • In the Select Entry Point drop-down list, search for the dial number that you have mapped to an entry point.
  • From the Select Entry Point drop-down list, choose Not Mapped. All of dial numbers that are not mapped to entry points display. You can then map a dial number to an entry point as required.
  • (Optional) To export the dial numbers and the related entry points as a CSV file, click Export as CSV.
Step 3

To edit a mapping, click the ellipsis icon beside a dial number or social messaging channel, and click Edit.

Step 4

Make the edits and click Save.

Note

  • You cannot edit a Dial Number to Entry Point mapping if the dial number is the default outdial ANI of the tenant. For more information on default outdial ANI, see Settings.