Delete Entry Point Mappings

To delete the mapping of a dial number or social messaging channel to an entry point:

Procedure

Step 1

From the Management Portal navigation bar, click Provisioning > Entry Point Mappings.

Step 2

Choose the appropriate list:

  • Dialed Numbers

  • Social Messaging

Step 3
Step 4

Click the ellipsis icon beside the entry that you want to delete and click Delete.

Step 5

Click Yes to confirm.

Note

  • You can't delete a Dial Number to Entry Point mapping if the dial number is the default outdial ANI of the tenant and if its not the only remaining Dial Number to Entry Point mapping. For more information on default outdial ANI, see Settings.

  • You can't delete a mapping if the dial number is referenced by any other entities (for example, Outdial ANI List Entry).

    Click the (Information) icon in the error message to view the list of entities associated with the selected dial number. You can delete the Dial Number to Entry Point mapping only if the associated entities are deleted.