Copy a Desktop Layout

To copy a desktop layout:

Procedure

Step 1

From the Management Portal navigation bar, choose Provisioning > Desktop Layout.

Step 2

Select the ellipsis icon next to the Desktop Layout that you need to copy, and click Copy.

Note

When you copy a desktop layout, the Team field is not copied. Ensure that you configure the Team field.

Step 3

Edit the following details:

Setting

Description

Name

Enter a name that identifies the purpose of the layout.

Description

Enter a description.

Team

Choose a team name from the drop-down list.

Note

  • If a custom layout is already assigned to a team, then that team name doesn’t appear in this drop-down list. For more information on the Team settings, see Create a team.

  • If you assign a custom layout on this page, you overwrite the global layout, which is the default layout for all teams.

JSON FileClick to download the Default Desktop Layout.json file and customize the layout as described in Define a Custom Desktop Layout.
Note

If you use the unmodified layout, the new layout-based features appear automatically on the Desktop. The Desktop users can view the new layout-based features when they sign in or reload the browser.

Step 4

Once you've customized the JSON file locally, click Upload to upload the file. The Webex Contact Center system starts to validate the JSON file.

Note

  • The system validates the JSON file for errors and an appropriate message appears.

    The system enables the Save button when the validation is complete.

  • To integrate Webex Experience Management widgets, see the Webex Experience Management documentation.

Step 5

(Optional) Click Restore to restore the default layout.

Step 6

Click Save to save the configuration.