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Procedure
| Command or Action | Purpose | |
|---|---|---|
| Step 1 | In the Management Portal navigation bar, choose New Digital Channels to launch the default console. | |
| Step 2 | Click the Switch to Customer Care button at the top-right corner of the dashboard. | |
| Step 3 | Click the Chat Log icon in the Action column of a chat. | The chat log dialog box appears on the screen. |