Search Chats Based on Specific Filters

Procedure

 Command or ActionPurpose
Step 1

In the Management Portal navigation bar, choose New Digital Channels to launch the default console.

Step 2

Click the Switch to Customer Care button at the top-right corner of the dashboard.

Step 3

Click the Add Filter button on the dashboard screen.

Step 4

Create conditions on the Filter Chats screen.

Step 5

Click View Results to view chats that satisfy the filter conditions.

The search results table displays all the results that match the filter conditions.