Set up an Email Channel

An Email channel enables users to send email messages with tables, embedded links, and attachments.

Procedure


Step 1

Sign into Webex Connect to create the Email asset. For more information, see Email Asset Creation.

Step 2

From the Management Portal navigation bar, choose Provisioning > Entry Points/Queues.

Step 3

Create an entry point with the channel type as Email and map the asset that you created in the Webex Connect application.

Refer to the following image for Entry Point configuration:

Step 4

Create a queue with the channel type as Email.

Refer to the following image for Queue configuration: