Set up a Facebook Messenger Channel
The Facebook Messenger channel enables customers to communicate with agents through the Facebook Messenger on the Facebook page. A business can create and manage a Facebook page from their Facebook account. For more information about Facebook page creation and management, see Facebook article.
Procedure
| Step 1 | Sign in to the Webex Connect application to create the Facebook Messenger asset. For more information, see Facebook Messanger Asset Creation. |
| Step 2 | From the Management Portal navigation bar, choose . |
| Step 3 | Create an entry point with the channel type as Social Channel and Social Channel Type as Facebook Messenger and map the Facebook asset that you created in the Webex Connect application. Refer to the following image for Entry Point configuration: 
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| Step 4 | Create a queue with the channel type as Social Channel. Refer to the following image for Queue configuration: 
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