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Name
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Full name of the customer as received from the channel and configurations in the Create Conversation node in the flow. Applies to Facebook Messenger and Livechat.
For email: set to the primary customer’s email address (from address) by default.
For SMS: set to the customer’s mobile number by default.
Note |
Partial searches are not supported.
Search is case insensitive.
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Mobile Number
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SMS mobile number of the customer. Useful to search for SMS conversations.
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Email ID
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Email ID of the customer. Useful to search for email conversations.
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Chat ID (Conversation ID)
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Unique identifier of a conversation.
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Livechat ID
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A unique ID—set on the customer’s browser by the Livechat widget.
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WhatsApp Mobile No.
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Not applicable to Webex Contact Center
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Tags
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Not applicable to Webex Contact Center
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Priority
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Not applicable to Webex Contact Center
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Agent ID
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Agent ID is configured to CI User ID as part of the initial phase and cannot be used in this phase.
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Twitter ID
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Not applicable to Webex Contact Center
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Customer ID
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Unique identifier of the customer as defined by the business. Not applicable to Webex Contact Center.
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