Admin Console
The following table describes the Admin Console components.
|
Component |
Description |
|---|---|
|
Dashboard |
Displays information on chats traffic and workforce-related metrics. |
|
Groups |
Allows you to configure entry points to a workflow that invokes on the back of conversation lifecycle events, or manually triggered by your agents to invoke them on-demand during a conversation. |
|
Settings |
Enables tenant-wide configuration, such as attachment policies and email-related configuration. |
|
Users |
Presents a read-only view of users enabled with omnichannel access or licensed as a premium agent synced from Control Hub. |
|
Assets |
Enables configuration of channel assets and response templates (canned responses). |