Groups

The Groups menu represents geographical sites. Although you can manage the sites from Cisco Webex Control Hub, you can't sync these sites in the Admin Console. By default, the Admin Console has one preconfigured group called Default. The Default group contains all agents with premium agent licenses.

The following table describes the contents of the Groups menu.

Groups Menu Fields

Field Name

Description

Group name

Name of the group

Department

An alias to map the group to the physical org hierarchy

No. of teams

Number of teams within the group.

No. of group admins

Number of group admins within the group.

Note

You can't change a group name.