Groups
The Groups menu represents geographical sites. Although you can manage the sites from Cisco Webex Control Hub, you can't sync these sites in the Admin Console. By default, the Admin Console has one preconfigured group called Default. The Default group contains all agents with premium agent licenses.
The following table describes the contents of the Groups menu.
|
Field Name |
Description |
|---|---|
|
Group name |
Name of the group |
|
Department |
An alias to map the group to the physical org hierarchy |
|
No. of teams |
Number of teams within the group. |
|
No. of group admins |
Number of group admins within the group. |
Note | You can't change a group name. |