Settings
Use Settings to manage tenant-wide configurations for the digital channel stream. You can configure the following parameters:
|
Field Name |
Description |
|---|---|
|
Enable attachments on Customer Care console |
Use this toggle button to enable or disable attachments on the Agent Desktop. Further, you can configure the allowable number of attachments, attachment sizes, and file formats. |
|
Enable chat history in agent replies |
Turn on the Enable chat history in agent replies on email channel toggle button to allow agents to send chat history in their replies. |