Channel Assets

Channel assets are business entry points for your customers to reach out to the business contact center. Channel assets registered with Webex Contact Center from the Webex Connect application appear here.

If you do not see your asset, such as SMS number, Facebook Messenger page, Livechat App, WhatsApp or Business Email Account in the Assets page, check the registration status of the asset on the Webex Connect application and ensure that it states Registered on <timestamp>.

Caution

Don't edit any asset details directly on the Channel Asstes page except the Livechat widget configuration.

When you click the Channel Assets icon on the left menu, you see a list of current channel assets registered with Webex Contact Center. Each tab displays the channel and contains the channel assets.

Channel Assets

Column	Description
Channel	Name of the user (<First Name> <Last Name>) as configured in Control Hub
Asset Details	Business address of the asset, such as SMS number, WhatsApp number or Facebook page link
Asset Name	Name of the asset as configured on the Webex Connect application
ID	Internal ID generated for the asset by Webex Contact Center
Added on	Timestamp when the asset was registered with Webex Contact Center
Priority	Default priority that applies to the channel asset (currently not applicable to Webex Contact Center)
Action	Edit