Edit an Agent Profile

Procedure

Step 1	From the Webex Contact Center Portal navigation bar, choose Provisioning.
Step 2	Choose Agent Profiles. The Agent Profiles page appears. This page displays a list of agent profiles.
Step 3	Click the ellipsis icon beside the agent profile you want to edit and click Edit. You can edit the following details: General Information Auxiliary Codes Collaboration Dial Plan Agent DN validation Agent Viewable Statistics Agent Thresholds Agent Timeout