Agent DN validation

The Agent Profile > Agent DN Validation page displays the following settings.

Setting

Description

Validation for Agent DN

Click Unrestricted to allow agents to use any DN to sign in through the Station Credentials prompt on the Agent Desktop.

Note	If an agent enters an ad-hoc DN and the entry does not meet the sign-in syntax rules, the system rejects the agent sign-in.

To restrict the DN that the agent can enter, click one of the following:

Provisioned Value restricts the sign-in DN to the default value you provision for the agent.

Note: To provision or change an agent's default DN, edit the agent's user settings. Choose Provisioning > User > Edit > Agent Settings and enter a DN in the Default DN field. If you do not provision a DN, the agent can enter any DN to sign in.
Validation Criteria (Select from list) restricts the sign-in DN to the one or more dial plans you specify in the Validation Criteria setting.

Validation Criteria

This setting appears only if you set Validation for Agent DN to Validation Criteria.

Select the dial plan to use for the DN validation:

Click All to validate the DN against all available dial plan formats.
Click Specific to validate the DN against one or more dial plans that you can choose from the Select Validation Criteria drop-down list. For more information, see Dial Plan.