Agent Thresholds

The Agent Thresholds page appears only if your enterprise uses the Threshold Alerts feature. This page provides settings to specify the alerts that the agent can display in the Agent Personal Statistics tab on the Agent Desktop.

Note	This feature is not supported. Enabling or disabling the Allow Agent Threshold under tenant settings to show the agent threshold on the agent profile page will be removed in sometime.

If your enterprise uses the Agent Threshold Alerts feature, the page also provides settings to specify the thresholds associated with the agent.

For more information, see Threshold Rules.


Setting	Description
Agent Viewable Threshold Alerts	Choose rules from the drop-down list to specify the alerts that you want the agent to receive. When an agent breaches a threshold rule, the system generates an alert and displays it in the Agent Personal Statistics tab in Agent Desktop.
Enable Agent Threshold Alerts	Click On or Off to specify whether you want the agent and the supervisor to receive alerts when the agent breaches specified threshold rules. If the agent breaches a selected rule, the system generates the alert and displays it in the Agent Threshold Alerts section of the Agent Personal Statistics tab. The supervisor also receives the alert in their Webex Contact Center Management Portal.
Threshold Alerts	This is available if you enable threshold alerts. If agent viewable threshold alerts are available, choose the rules for triggering the alerts from the drop-down list.