Agent Viewable Statistics

The Agent Profile > Agent Viewable Statistics page displays the following settings.

Setting

Description

Agent Statistics

Click On or Off to specify whether you want the agents to view their personal statistics in Agent Desktop.

Queue Statistics

This setting controls whether the agent can display statistics for all or some queues in the Agent Personal Statistics tab. Do one of the following:

  • Click All to enable the agent to display statistics for all queues.

  • Click Specific and then choose the queues from the Select Queues drop-down list to enable the agent to display statistics for specific queues.

  • Click None to prevent the agent from displaying queue statistics.

Logged-in Team Statistics

Click On or Off to specify whether the agent can view statistics for the team.

Note

  • Settings for Logged-in Team Statistics and Team Statistics are independent of each other.

Team Statistics

This setting controls whether the agent can display statistics for all or some teams in the Agent Personal Statistics tab. Do one of the following:

  • Click All to enable the agent to display statistics for all teams.

  • Click Specific and then choose the teams from the Select Teams drop-down list to enable the agent to display statistics for specific teams.

  • Click None to prevent the agent from displaying teams statistics.