General Information

The General Information tab displays the following settings.


Setting	Description
Name	Enter a name for the agent profile. You can create an agent profile from a copy of another agent profile. When you copy a profile, the system renames the copy. The copy name consists of the name of the profile from which the copy is made and the words copy_of appended as a prefix. You can retain the name the system assigned to the file or rename it.
Description	(Optional) Enter a description for the profile.
Status	This setting appears only on the Edit page to indicate if the profile is active. Active: You can assign the profile to an agent. Not Active: You can't assign the profile to an agent.
Parent Type	Choose a parent type: Tenant: The agent profile is available to all sites at your enterprise. Site: The agent profile is available to a specific site.
Parent Name	This setting is available if you choose Parent Type as Site. Choose the site for which this agent profile is available.
Screen Popups	Click On or Off to specify whether you want to allow external pop-up screens.
Auto Answer	Click Yes or No to specify whether incoming and outgoing calls on the Agent Desktop must automatically answer for an agent. If you choose Yes, Auto Answer works when all of the following conditions exist: The deployment type is either a Webex Calling Cloud Connected PSTN or Local Gateway configuration. On the Control Hub, the Webex Contact Center Telephony option is Webex Calling. On the Control Hub, the Webex Contact Center feature flag enableAutoAnswer is on. Agents use only one device. If agents use a Multiplatform Phone (MPP), you don't configure Webex Calling Applications for the user on the Control Hub. If agents use the Webex Calling application, you configure the Desktop option for the user on the Control Hub. When all the preceding conditions exist, calls are automatically answered for agents with only one device. Agents with more than one device must answer calls manually. Incoming calls to an agent are automatically answered and appear on the Agent Desktop. With outdial calls, the branch to the agent is automatically answered. The system doesn't invoke Auto Answer for simultaneous ring destinations, or if the agent forwards or redirects the call.