Queue Routing Strategies
A Queue Routing strategy is a configuration that controls the routing behavior of a contact when the contact reaches a queue. When a contact arrives at a queue, the routing engine checks to see which Queue Routing Strategy is active at the given time and follows that configuration.
Note | Customers who have Queue Routing Strategies in Webex Contact Center can access them, but they cannot create new strategies. We recommend that all customers transition their configurations to Queues. |