Getting Started

Before you use Flow Designer, you must provision several entities from the Webex Contact Center Management Portal and the Control Hub. You can use these entities directly, as part of Flow Designer (for example, Queues and Audio Files), or indirectly to enable contact routing (for example, Call Distribution in Queue Routing Strategies).

You must configure the following items before you build flows in Flow Designer:

• Entry Points

• Queue

• Agents

• User Profile

• Agent Profile

• Teams

• Virtual Agent

• Audio Files