Publish a Flow

You can publish a flow after the system validates the flow and finds it free of errors. You can use a published flow in Entry Point Routing Strategies.

Before you publish a flow, ensure that you are fully satisfied with the configuration and that the flow is suitable for use in live contact center interactions. Editing a published flow is not fully supported.

The Publish Flow button is disabled as long as the Validation toggle is off. The Publish Flow button remains disabled if there are any active errors in the flow.

When you click the Publish Flow button, the Publish Flow confirmation window appears. Before you publish a flow, ensure that all of the expressions work and that the flow behaves as desired.

If an error occurs:

  • You see a notification window with the Tracking Id and Flow Id. Contact Cisco Support for assistance with errors. Support requires the Tracking Id.

  • Click the Retry Publish button.

Procedure

Step 1

From the Management Portal navigation bar, choose Routing Strategy > Flow.

Step 2

Select a flow.

Step 3

Click Publish to publish the flow.

If the flow publishes successfully, you see the confirmation message.

Step 4

Select one of the following options:

  • Click Close Flow & Sign Out, if you are done reviewing the published flow and would like to sign out of Flow Designer.

  • Click Return to Flow, if you would like to review or edit the published flow.

    Note

    Editing a published flow could impact live contact center interactions if the flow is assigned to Entry Point Routing Strategies.