Delete a Flow
If a flow has a status of Published, it can be part of a Routing Strategy configuration. Ensure that you know where a flow is used before you delete it. Otherwise, you could impact live contact center interactions.
Procedure
| Step 1 | From the Management Portal navigation bar, choose . |
| Step 2 | Click the ellipsis icon beside the flow that you want to delete, and click Delete. |
| Step 3 | Click Yes to confirm. |