Menu

Activity Label

Enter a name for the activity.

Activity Description

(Optional) Enter a description for the activity.

Add Audio Files

To configure the prompt without text-to-speech, add at least one pre‐recorded audio file. Choose the file from the drop‐down field labeled 1. To add more audio files, click Add New.

To remove an audio file from the sequence, click the Delete icon that appears beside the drop‐down list. Because at least one audio file is required, the Delete icon is not visible if only one drop‐down field is visible.

Add Audio Prompt Variable

Use this option to configure the audio prompt to be played dynamically to the customers. For example, you can configure this variable to play the audio prompt in multiple languages based on the customer's preference during the interaction.

To configure the audio prompt variable, click Add Audio Prompt Variable. Enter the variable value in the form of a pebble expression.

For more information, see Pebble Template Syntax.

Make Prompt Interruptible

This option allows you to indicate if the configured prompt can be interrupted by the caller's input or event. By default, Make Prompt Interruptible is not checked for the Menu activity. If you want the caller to be able to interrupt the menu when they enter their DTMF input, consider making the message interruptible.

Connector

Choose a connector to authenticate the text-to-speech service. The drop‐down list displays the names of the Google connectors that are configured in the Control Hub.

Override Default Language & Voice Settings

Use this toggle button to override the voice settings configured in the Global Voicename variable. This parameter is enabled by default.

Output Voice

Select the output voice name from the drop-down list.

Add Audio File(s)

To alternate text-to-speech messages with prerecorded audio files, click Add Audio File. This adds a new row to the configuration where you can choose an audio file from a drop‐down list.

To remove an item from the sequence, click the Delete icon near that item. Because at least one message or audio file is required, the Delete icon is not visible when only one field is configured.

Add Text to Speech Message

When you build your prompt, you can exclusively use text-to-speech or you can use a mix of prerecorded audio files and text-to-speech messages. Click Add Text-to-Speech Message to add a new text input field to the prompt creation section.

You can type the message that should be read to the caller using the selected Language and Voice. The field accepts two types of input: raw text (plain text) or Speech Synthesis Markup Language (SSML)‐formatted data. You can also use variables as part of the message to read the dynamic content. If typing a variable, use this syntax: {{variable}}. For instance, {{NewPhoneContact.ANI}} uses valid variable syntax.

Add Audio Prompt Variable

Use this option to configure the audio prompt to be played dynamically to the customers. For example, you can configure this variable to play the audio prompt in multiple languages based on the customer's preference during the interaction.

To configure the audio prompt variable, click Add Audio Prompt Variable. Enter the variable value in the form of a pebble expression.

For more information, see Pebble Template Syntax.

Make Prompt Interruptible

This option allows you to indicate if the configured prompt can be interrupted by the caller's input or event. By default, Make Prompt Interruptible is not checked for the Menu activity. If you want the caller to be able to interrupt the menu when they enter their DTMF input, consider making the message interruptible.

DIGIT

Choose a number from the drop‐down list. DIGIT corresponds to the DTMF input that the caller enters to indicate which path of the flow to follow. Digits 0‐9 are available for selection, and you can select each option only once.

LINK DESCRIPTION

Add a description to indicate what path of the flow the digit corresponds to.

For example, if pressing 1 leads the caller to a queue that can help with a sales question, type Sales in the link description. LINK DESCRIPTION has no impact on the call itself, but can help with tracking how the Menu is constructed.

Add New

Click Add New to add more menu links. You can add a digit and link description for each row. You can add up to ten links.

Speaking Rate

Indicates the rate of speech. Increase or decrease the numeric input to maintain the ideal rate of speech and control the output speaking rate.

Valid values for the numeric input are in the range of 0.25 to 4.0 words per minute (wpm). The default value is 1.0 wpm.

Volume Gain

Indicates the increase or decrease in volume output. Increase or decrease the numeric input to maintain the ideal volume of output speech.

Valid entries for the numeric input are in the range of –96.0 decibels to 16.0 decibels (dB). The default value is 0.0 dB.

Entry Timeout

Specifies the maximum time that the activity waits for input before proceeding down the Entry Timeout path. The default value is 3 seconds.

Entry Timeout

Configure the path that the flow takes after the entry timeout duration has passed. This ensures that the caller doesn’t go idle for too long. Modify the entry timeout duration in the Advanced Settings section of the Properties pane. Consider playing a message to clarify what is expected from the caller, and then loop back to the start of the activity.

Unmatched Entry

Configure the path that the flow takes if the caller enters a DTMF input that is not configured in the Custom Menu Links section. This ensures that the caller is given an opportunity to restart the activity and try again. Consider playing a message to clarify what is expected from the caller, and then loop back to the start of the activity.