Upload an Audio Resource File

Webex Contact Center supports uploading .wav audio files with the following specifications:

  • Channels: 2

  • Sample Rate: 8000

  • Precision: 14-bit

  • Bit Rate: 128k

  • Sample Encoding: 8-bit u-law

Procedure

Step 1

From the Management Portal navigation bar, choose Routing Strategy.

Step 2

From the Routing Strategy page, choose Resources > Audio Files.

Step 3

Click New.

Step 4

On the Upload Resource page, click Browse.

Step 5

Navigate to the file in your system, and click Open.

The File field displays the path and file name of the uploaded file, and the Resource Name field displays the file name.

Step 6

Click Save.