Play Message
The Play Message activity plays an uninterruptible message to the caller. You can use the Play Message activity with or without the Text-to-Speech capability enabled. The configuration options change accordingly.
The following sections enable you to configure the Play Message activity:
General Settings
Parameter |
Description |
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Activity Label |
Enter a name for the activity. |
Activity Description |
(Optional) Enter a description for the activity. |
Prompt
If you don't wish to use the Text-to-Speech capability in your prompt, disable the Text‐to‐Speech toggle button. By default, Text-to-Speech is not enabled.
You can configure up to five audio prompts (audio files and audio prompt variables combined). The full prompt is played to the caller in the configured order, alternating between the audio files and audio prompt variables.
Note | If any of the ordered list inputs is empty, the system responds with a flow error. Resolve these errors before publishing the flow. |
Parameter |
Description |
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Add Audio Files |
To configure the prompt without Text-to-Speech, add at least one prerecorded audio file. Choose the desired audio file from the drop-down list that is labeled as 1. To add more audio files, click Add New. The files play to the caller in the order in which they appear. To remove an audio file from the sequence, click the Delete icon that appears next to each drop-down list. |
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Add Audio Prompt Variable |
Use this option to configure the audio prompt to be played dynamically to the customers. For example, you can configure this variable to play the audio prompt in multiple languages based on the customer's preference during the interaction. To configure the audio prompt variable, click Add Audio Prompt Variable. Enter the variable value in the form of a pebble expression. For more information, see Pebble Template Syntax.
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To use the Text-to-Speech capability in your prompt, enable the Text‐to‐Speech toggle button. You can configure up to a total of five audio prompts (Text-to-Speech messages, audio files, and audio prompt variables combined). The full prompt is played to the caller in the configured order, alternating between the Text-to-Speech messages, audio files, and audio prompt variables.
Parameter |
Description |
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Connector |
Indicates the connector to authenticate the Text‐to‐Speech service. The drop-down list displays the name of all Google connectors in the Control Hub. Only the active connectors are displayed. Select the connector from the drop‐down list. |
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Override Default Language & Voice Settings |
Use this toggle button to override the voice settings configured in the |
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Output Voice |
Indicates the output voice name. This field appears only if you enable the Override Default Language & Voice Settings toggle button. Select the output voice name from the drop-down list.
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Add Audio File |
To alternate Text-to-Speech messages with prerecorded audio files, click Add Audio File. This adds a new row to the configuration where you can choose the desired audio file from the drop-down list. To remove an item from the sequence, click the Delete icon that appears next to the corresponding input or drop-down list. |
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Add Text-to-Speech Message |
To build the prompt, use Text-to-Speech or a mix of prerecorded audio files and Text-to-Speech messages. Click Add Text-to-Speech Message to add a new text input field to the prompt creation section. In this field, type the message to be played to the caller in the selected Language and Voice. The field accepts two types of input—raw text (plaintext) or Speech Synthesis Markup Language (SSML)‐formatted data. You can also use variables as part of the message to read the dynamic content. |
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Add Audio Prompt Variable |
Use this option to configure the audio prompt to be played dynamically to the customers. For example, you can configure this variable to play the audio prompt in multiple languages based on the customer's preference during the interaction. To configure the audio prompt variable, click Add Audio Prompt Variable. Enter the variable value in the form of a pebble expression. For more information, see Pebble Template Syntax.
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Note |
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