Configure SMS or Email Post-Call Survey

To configure the Webex Experience Management Invitation module for sending SMS/Email surveys to the customer:

Before you begin

The partner hosted module in the Webex Experience Management Invitations solution is mandatory for the SMS/Email surveys to work.

For information about partner hosted module, see Cisco Webex Experience Management Invitations Module Architecture Document.

Procedure

Step 1

Provision the infrastructure required to deploy the partner hosted components of the Webex Experience Management Invitations module.

For more information, see Infra Provisioning Guide For Webex Experience Management Invitations Module.

Step 2

Deploy the partner-hosted components.

For information about how to deploy the partner hosted components, see Deployment Guide for Invitations Module.

Step 3

Create dispatch templates on Webex Experience Management.

For more information, see Dispatch User Guide.

Step 4

Create a SMS/Email Based feedback activity in Webex Contact Center Management Portal.

For more information, see Feedback.