Webex Experience Management Account Setup

To create an Webex Experience Management account:

Procedure

Step 1

Submit the form Assurance to Quality(A2Q) process for Cisco Webex Experience Management. Provide a correct provisioning administrator email address in the A2Q form to ensure that provisioning notification and service access information is received.

Step 2

As part of the account creation process, the following actions are performed:

  1. Creates an account for you and provisions the account.

  2. Creates default spaces and metric groups for your account. For more information about creating spaces, see Space Creation.

  3. Creates standard questionnaires for Webex Experience Management Post Call Surveys and publishes the same. For more information about creating questionnaires, see Questionnaires.

Step 3

After the account is created and provisioned, the handover information is sent to the admin email address provided in the A2Q form. The handover emails contain credentials and other essential information about your account.

Initially, Spaces and Widgets are created as part of the Webex Experience Management account provisioning. To know more about the different default Widgets within Experience Management, how to use the Metric Library to create additional Experience Management Widgets, and how to export and derive meaningful insights from them, see Webex Experience Management Widgets.

Step 4

Add the Webex Experience Management widgets as an Agent Desktop widget into the Agent Desktop layout. For more information, see Cisco Webex Experience Management Widgets and Gadgets.