Configure an IVR Post-call Survey

The steps to enable IVR post-call survey in Webex Contact Center are as follows:

Procedure

Step 1

Create and configure the questionnaires in Webex Experience Management for sending IVR surveys to the customer.

For more information about creating questionnaires, see Questionnaires.
For more information about handling personal (PII) data in the questionnaire, see PII Handling in Experience Management.
For more information about supported question types, see Customize the Post Call Survey Questionnaire for IVR.

Note	Webex Experience Management questionnaires are cached for 24 hours, and any modifications to them would reflect after that period. This applies to any PII-handling metadata as well, because the metadata is associated with each questionnaire.

Step 2

Create a voice-based feedback activity in Flow Designer.

For more information, see Feedback activity.