View the Details of a Multimedia Profile

To view the details of a multimedia profile:

Procedure

Step 1

From the Webex Contact Center Portal navigation bar, choose Provisioning.

Step 2

Click the ellipsis icon beside a multimedia profile and click View.

  1. In the Profile Details area, view the following information about the multimedia profile:

    Setting

    Description

    Name

    The name of the multimedia profile.

    Description

    The description of the profile.

    Status

    The status of the multimedia profile. The status can be either Active or Inactive.

  2. In the Media Details area, view the following information about the multimedia profile:

    Setting

    Description

    Voice

    Displays the number of contacts for the voice channel.

    Chat

    Displays the number of contacts for the chat channel.

    Email

    Displays the number of contacts for the email channel.
    Note

    You can define the maximum number of media types in Maximum Channels Per Profile in the Module Permissions page of the tenant settings for your enterprise. For more information, see Tenant Settings.

Step 3

(Optional) Click Edit to change the settings. For more information, see Edit a Multimedia Profile.

Step 4

(Optional) Click Delete to deactivate the settings. For more information, see Deactivate a Multimedia Profile.