Skill Profiles
A skill profile is a set of skills, each with an assigned value, that can be assigned to an agent-based team or to an individual agent. For example, a skill of English might be assigned a high level of proficiency in one skill profile and a lower level in another profile.
Currently, Webex Contact Center does not support skill profile assigned to a team.
To create, copy, or edit a skill profile:
Procedure
Step 1 | On the Webex Contact Center Portal navigation bar, select Provisioning > Skills> SkillProfiles. | ||||||||||
Step 2 | On the Skill Profiles page:
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Step 3 | Enter or change the name and optional description of the skill profile on the Add, Copy, or Edit page. | ||||||||||
Step 4 | Select or clear the check box to the left the name of each skill you want to add to or remove from the skill profile, and specify the value of each selected skill as described in the following table.
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Step 5 | Click Save to save the skill profile. |