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Click Yes or No to indicate whether this is the default code.
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If this is the first idle or wrap-up code for your organization, you must make it the default. You can modify it later after you create more codes.
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When you make a code default, the system overrides the existing default code. At one point, there can be only one default code each for Idle and wrap-up.
You must assign the default idle and wrap-up codes in agent profiles. For more information, see Agent Profiles.
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The default wrap-up code is used when the agent’s profile specifies Auto Wrap Up. These agents do not enter wrap-up codes. Instead, they automatically go into the Available state after completing an incoming call and automatically go into the Idle state after making an outdial call.
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The default idle code is used when the agent initially logs in and after the agent makes an outdial call if the agent’s profile specifies Auto wrap-up.
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