Deactivate a team

You cannot deactivate teams associated with agents or active routing strategies. When you try to deactivate such teams, Management Portal displays a message that the team cannot be deactivated. You can click the information icon in the message to view the list of entities associated with a team.

If you deactivate a team, you still see the Teams page as Not Active. Historical reports also display details of deactivated teams.

Procedure

Step 1

From the Management Portal navigation bar, choose Provisioning > Team.

Step 2

Click the ellipsis icon beside the team that you want to deactivate, and click Mark Inactive.

Step 3

Click Yes to confirm.

The status of the team changes to Not Active.

Note	Once the object is marked inactive, it can be permanently deleted. For more information, see Delete inactive objects permanently.