Copy an Outdial Entry Point

Step 1

From the Management Portal navigation bar, choose Provisioning > Entry Points/Queues.

Step 2

Choose Outdial Entry Point.

Step 3

Click the ellipsis icon beside an entry point and click Copy.

A copy of the selected outdial entry point appears. The fields have the same values as the original outdial entry point.

You can save the same outdial entry point with a different name or edit and save the outdial entry point.

You can edit the following details:

Setting

Description

Name

The name of the outdial entry point.

Note	The Name cannot exceed 80 characters. It can contain alphanumeric characters, underscores, and hyphens.

Description

A short description of the outdial entry point.

Channel Type

Choose a channel type, such as Telephony, Email, and Chat.

The default channel type is Telephony.

Note	You cannot edit certain settings. You can edit the Chat Template settings from https://admin.webex.com/.

Procedure