Copy an Entry Point

Step 1

From the Management Portal navigation bar, choose Provisioning > Entry Points/Queues.

Step 2

Choose Entry Point.

Step 3

Click the ellipsis icon beside an entry point and click Copy.

A copy of the selected entry point appears. The fields have the same values as the original entry point.

You can save the same entry point with a different name or edit and save the entry point.

Step 4

You can edit the following details:

Note	There are some settings that you cannot edit. You can edit the Chat Template settings from https://admin.webex.com/.

Setting

Description

Name

The name of the entry point.

Note	The Name can’t exceed 80 characters. It can contain alphanumeric characters, underscores, and hyphens.

Description

A short description of the entry point.

Channel Type

Choose a channel type, such as Telephony, Email, and Chat.

The default channel type is Telephony.

Procedure