Routing strategy parameters

Name

Displays the name you assign to the strategy. You can't change the strategy name after you create it.

ID

Displays the system-assigned number of the strategy.

Status

Indicates the status of the strategy.

• Current (appears in Red) means this is a snapshot of the currently running strategy. You can't copy the current strategy, but you can modify any setting that does not affect execution time or date. Changes to the strategy don't affect the recurring scheduled version of the strategy.

  Note

  You can delete the current strategy, but don't delete it before you create a different strategy for the same time interval. If you delete a strategy without having another one in place, the last strategy used by the system becomes the default strategy although the start and end times and dates have expired. If this occurs, either create a new strategy for the current time period, or copy the default strategy and correct the time settings.

• Active means that the strategy is in effect at the specified start time on the specified start date. This is the default status.

• Not Active means the strategy isn't in effect regardless of the specified start time and date. This status lets you save a strategy for future use or as a draft to continue with later.

Default

Indicates whether the strategy is the default. A strategy not flagged as the default overrides a default strategy and potentially replaces the default schedule.

Chat Template

Identifies the chat template used for the routing strategy.

Repetition

Specifies whether the strategy repeats daily or only on specific days of the week.

Start Date

Displays the date on which the strategy starts.

End Date

Displays the date on which the strategy ends.

Start Time

Displays the time at which the strategy starts (in 24-hour format) for any given day in the specified date range.

End Time

Displays the time at which the strategy ends (in 24-hour format) for any given day in the specified date range.

Time Zone

Displays the time zone if you enable the Multiple Time Zone feature when you create the entry point or queue.

Flow

Lists the associated call flows when a routing strategy is executing.