Delete a Standard Routing Strategy
Procedure
| Step 1 | From the Management Portal navigation bar, choose Routing Strategy. |
| Step 2 | On the Routing Strategy page, choose an entry point or queue from the Select Entry Point/Queue drop-down list. |
| Step 3 | Click the ellipsis button beside the routing strategy that you want to delete and click Delete. |
| Step 4 | Click Yes to confirm. The system moves the strategy to the Deleted Routing Strategies page where it can be restored or permanently deleted (see Restore or Permanently Delete a Routing Strategy). |