Delete a Dial Plan

Before you begin

  • You require Administrator privileges to complete this procedure.

  • Before deleting a dial plan, ensure that it isn't provisioned for an agent profile or used to validate an agent's sign-in Dial Number (DN). If you can't delete a dial plan, contact your Full Administrator.

Procedure

Step 1

From the Management Portal navigation bar, choose Provisioning > Dial Plan

The Dial Plan page appears. This page displays a list of all existing dial plans.

Step 2

Click the ellipsis icon beside the dial plan you want to delete and choose Delete.

The Heads Up! dialog box appears.
Step 3

Click Yes to confirm.