Add Global Variable in a Flow

You can add a maximum of 30 variables in a flow. This count doesn't include variables which are non-reportable and not Agent Viewable.

Note

If you want to add more variables beyond the maximum limit, you must delete an equal number of the existing variables. For more information about how to delete a global variable, see Remove Global Variables from a Flow.

To add global variables in a flow:

Procedure

Step 1

From the Management Portal navigation bar, choose Routing Strategy > Flows.

Step 2

Click the ellipsis icon beside the flow and click Open.

The Flow Designer window appears.
Step 3

In the Global Flow Properties pane, scroll down to Variable Definition > Predefined Variables section.

Step 4

In the Global Variables section, click Add Global Variables.

The Add Global Variables dialog box appears. It shows all global variables that the administrator created in the Provisioning module.
Step 5

(Optional) Use the Search Global Variables field to filter and search for the required global variables from the list.

Step 6

Check the check boxes of the required global variables from the list and click Add.

The system displays the chosen variables in the Global Variables section.

By default, each variable carries administrator-defined metadata fields such as, Reportable, Agent Viewable, Agent Editable, and Desktop Label. If administrator changes any metadata values while the global variable is in use, the changes made in the Management Portal reflects across flows (with a cache expiry delay of 8 hours).