Activity Library

The Activity Library comprises the list of activities associated with Flow Designer. The user can drag and drop the activities to the Main Flow or Event Flows canvases to design their flows. The Activity Library has the following sections:

• CALL HANDLING: You use Call Handling activities to build flows that handle voice interactions in the contact center. They are specific to the use case of handling calls through Interactive Voice Response (IVR) and virtual or human agents.

• FLOW CONTROL: Flow Control activities are agnostic to Flow Type, and you use them to control the logic in the flow regardless of the use case.

You can hide and expand the Activity Library as desired to increase working space on the canvas between configurations.