Transfer an Outdial Call to a Queue on the Agent Desktop
To transfer an outdial call to a queue:
Procedure
| Step 1 | From the Agent Desktop, make an outbound call. For more information, see the section on how to make aboutbound call in Cisco Webex Contact Center Agent Desktop User Guide. |
| Step 2 | After the conversation, transfer the call to the configured queue. For more information, see the section on how to transfer a call to a different queue in Cisco Webex Contact Center Agent Desktop User Guide. |