Campaign Management Reports

The following campaign-specific reports are available in Webex Contact Center:

• Campaign Manager Reports: The Campaign Manager reports are available in the Cisco Webex Contact Center Campaign Manager modules. As an administrator, you can configure real-time and historical reports and schedule reports to be sent periodically to specified recipients.

  For more information about Campaign Manager reports, see the Cisco Webex Contact Center Campaign Manager Reports Guide.

• OEM Integration with Acqueon Report: Supervisors and administrators can view outbound campaign statistics via the historical report in Analyzer to gain insights into the effectiveness of campaigns.

  For more information, see the Historical Reports section in the Visualization chapter in the Cisco Webex Contact Center Analyzer User Guide.